FAQs
Delivery
How much does shipping cost?
For all orders over £30, shipping is free! A delivery fee of £2.95 is charged for orders up to £29.99. Delivery will be automatically calculated at checkout.
How long does shipping take?
If you are purchasing just coffee, and the order is placed before 1pm Monday to Friday, items will be sent out the same day with tracked delivery.
For orders containing barista accessories, there is an additional processing time and so orders placed before 1pm Monday to Friday will be sent out the next working day with tracked delivery.
Please allow up to three working days for delivery.
Note for orders placed after 1pm Monday to Friday, please allow for an additional working day for processing.
Any orders placed on weekends or bank holidays will not be processed until the following working day.
How do I track my order?
A tracking number will be sent out shortly after your order has been confirmed. If you haven't recived it, please email us at support@clockout-coffee.co.uk, and someone will be able to send your tracking code over.
Where do you ship to?
We ship to mainland UK and Northern Ireland.
Charity & Sustainability
Are the bags reyclable?
Yes! Our bags are LDPE4 recyclable, meaning they can be recycled with carrier bags. Check with your local council to find your nearest location (likely your nearest large supermarket).
Which charity are you currently supporting?
Find out more about our commitments to charity, including which charity we are currently supporting, here.
About the coffee
How long is my coffee good for?
We recommend using your coffee within ten days of opening for the best taste. If the bag is still sealed, the coffee will be good for up to three months.
What is an SCA score?
Coffees are tasted and assessed before being scored against a strict set of criteria laid out by the Speciality Coffee Association (SCA).
Scores are given by certified Q Graders (there are only 4000 worldwide!!), and values range from 65 to 90+, where scores of 80+ are classed as speciality and 90+ are classed as presidential (which doesn't happen very often).
What is the difference between each grind setting?
Bean
Whole beans for coffee enthusiasts who prefer grinding their coffee fresh at home. Ideal for any brewing method, allowing complete control over grind size and ensuring optimal freshness.
Aeropress
A medium-fine grind tailored for brewing with an Aeropress.
Domestic Espresso
A fine grind designed for home espresso machines.
Filter Machine
A medium grind, optimised for automatic drip coffee makers.
Stovetop (Moka Pot)
A slightly coarser grind than espresso, perfect for stovetop Moka pots. It provides a strong, full-bodied coffee with a rich flavour reminiscent of traditional Italian coffee.
Cafetière (French Press)
A coarse grind ideal for French press brewing. This grind size allows for proper extraction, giving you a bold and flavourful coffee with a rich, velvety texture.
Commercial Espresso
A fine grind crafted for commercial espresso machines.
V60
A medium-fine grind designed for V60 pour-over brewing. It delivers a clean, nuanced cup with a delicate balance of flavours, ideal for those who appreciate the art of manual brewing.
Chemex
A medium-coarse grind perfect for the Chemex brewing method. This grind size allows for a slow, even extraction, resulting in a clean, bright, and aromatic coffee.
Subscription Service
How frequently can I get my coffee delivered?
We offer a recurring delivery of either fortnightly or monthly.
Can I pause/cancel my subscription?
Absolutely! We offer a flexible subscription meaning you can pause or cancel your plan at any point. You just need to log into your account through our website.
Please note that any amendments need to be made no later than 2 working days before the next order is due to be shipped. This allows sufficient time to cancel any further payments, ensuring you are not being charged for coffee you do not want!
Can I change my subscription address?
Yes! Just head over to your account and update the delivery address. If you have any concerns please feel free to email us at support@clockout-coffee.co.uk, and we will be able to assist..